Returns & Exchanges
At EZPAWN, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on most items to ensure your peace of mind. If your item doesn't meet your expectations, simply return it in its original condition for a full refund or exchange.
Verify Eligibility
Ensure your item is within the 30-day return window and includes all original packaging, accessories, and the sales receipt.
Contact Support
Reach out to our customer service team or visit your local EZPAWN location to initiate the return process and receive a return authorization.
Package Your Item
Securely pack the merchandise in its original box to prevent damage during transit, ensuring all security tags remain intact.
Receive Refund
Once our team inspects the returned item, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing