Frequently Asked Questions
Everything you need to know about shopping with EZPAWN
Are the items sold at EZPAWN authentic and tested?
Yes, every item we sell undergoes a rigorous multi-point inspection and authentication process by our expert team to ensure quality and functionality before it is listed for sale.
What is your shipping policy?
We offer standard and expedited shipping options across the United States. Most orders are processed within 1-2 business days, and tracking information is provided via email as soon as your package ships.
What is your return policy?
We offer a 30-day return policy on most items. Products must be returned in their original condition with all accessories included. Please note that some electronics and jewelry may have specific return requirements.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I buy items online and pick them up in-store?
Currently, we offer direct-to-door shipping for online orders. However, you can use our website to browse local inventory and visit your nearest EZPAWN location for in-person purchases.
Do you offer warranties on pre-owned electronics?
Many of our products are eligible for an optional extended service plan at the time of purchase, providing you with extra peace of mind beyond our standard return window.